On-Site Bilingual Customer Support Representative, English Speaking Required

Are you fluent in Danish, Dutch, Finnish, German, Norwegian, or Swedish and interested in helping customers in the financial services industry? If so, our client is seeking Bilingual Customer Service Agents to join their team. In this role, you'll have the opportunity to assist customers in their native language while providing exceptional customer service in English.

Core Attributes

What You Bring to The Table

As a Bilingual Customer Service Agent, you'll bring:

• Language Proficiency: Your fluency in either Danish, Dutch, Finnish, German, Norwegian, or Swedish, combined with manageable English skills, ensures effective communication with customers.

• Customer Focus: Your dedication to resolving customer queries and providing exemplary service contributes to overall customer satisfaction.

• Team Player Mentality: Your ability to work both independently and within a team ensures smooth operations and collaboration.

• Adaptability: Your willingness to work shifts and adapt to changing priorities ensures the timely resolution of customer issues.

Responsibilities

Daily Expectations for Your Role

As a Bilingual Customer Service Agent, your responsibilities include:

• Handling incoming phone calls from customers with queries and providing appropriate resolutions.

• Recording case resolutions accurately in the contact center tool based on client communication via phone, email, chat, etc.

• Ensuring cases are resolved within the designated case life cycle, meeting individual balanced scorecard metrics.

• Escalating priority issues per client specifications to the immediate lead as applicable.

• Working independently and collaboratively within a team environment.

• Maintaining excellent communication with both internal and external contacts.

• Meeting quality standards on all handled customer contacts.

• Completing hours of staffed time on all rostered days.

• Handling customer contacts while meeting defined project targets for response time, handle time, and resolution rate.

Role Details and Benefits

• Shift Hours: Flexible, including late shift hours.

• Location: In the office / on-site in Riga, Latvia.

• Compensation: Attractive compensation package based on role and experience.

• Premium Medical Insurance: Comprehensive coverage  for you, your spouse, and your immediate dependents including routine health checks, dental, vision, prescription drugs, and mental health support. 

Requirements

Qualifications for Success

To thrive in this role, you'll need:

• Fluency: Must be fluent (B2+ and above) in either Danish, Dutch, Finnish, German, Norwegian, or Swedish, along with manageable English (B1+ and above) skills.

• Communication Skills: Excellent written and verbal communication skills in both the relevant market language and English.

• Technical Requirements: Proficiency in using computers and the ability to multitask across systems and applications effectively.

• Availability: Ability to work shift hours and adapt quickly to changes in prioritization.

• Previous Experience: Previous experience in an outsourced customer service environment is advantageous.

Ideal Qualifications

Preferred qualifications include:

• Written Communication: Excellent written communication skills in the relevant market language, with a typing speed of minimum 50 words per minute.

• Availability: Ability to work part-time and start immediately.

• Location: Must be able to work onsite in Riga, Latvia

• Background: Previous experience in customer service, call center operations, or a similar field.

Our Client

Our client offers expertise honed over decades of experience, ensuring the delivery of high-quality consulting solutions tailored to diverse needs. With scalable data solutions and a commitment to ethical standards, they empower major brands with enterprise operational support. By investing in cutting-edge technology and fostering innovation, our client also remains at the forefront of industry advancements.

Why Choose Our Client?

• Decades of expertise in providing high-quality solutions tailored to diverse needs.

• Empowers major brands with operational support and scalable data solutions.

• Invests in cutting-edge technology, ensuring you're at the forefront of industry advancements.

• Demonstrates a steadfast commitment to excellence in every aspect of their operations.

THE COMPANY

Our Commitment to You

Ami Arroyo Recruiting is more than just a recruiting firm; we're a partner in your career journey. We are dedicated to connecting exceptional talent with meaningful opportunities, supporting the growth of careers and companies alike. We understand that everyone's path is unique, and we're committed to finding the perfect fit for each individual.

We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status.

While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in Riga, Latvia to connect with us.